CSIMarket

Convergys Corp.  (CVG)
Other Ticker:  
 
 
Price: $0.0000 $0.00 %
Day's High: 0.00 Week Perf:
Day's Low: $ 0.00 30 Day Perf:
Volume (M): 0 52 Wk High: $ 0.00
Volume (M$): $ 0 52 Wk Avg: $0.00
Open: $0.00 52 Wk Low: $0.00



 Market Capitalization (Millions $) -
 Shares Outstanding (Millions) 98
 Employees -
 Revenues (TTM) (Millions $) 2,701
 Net Income (TTM) (Millions $) 87
 Cash Flow (TTM) (Millions $) -111
 Capital Exp. (TTM) (Millions $) 48

Convergys Corp.
Convergys Corporation is a global leader in the provision of outsourced customer management, employee care and integrated billing software services. The Company was spun off from its former parent company, Cincinnati Bell Inc. (CBI), in 1998. Convergys focuses on developing long-term strategic relationships with clients in employee and customer intensive industries including communications, technology and financial services as well as governmental agencies.

Convergys Corporation (the Company or Convergys) is a global leader in the provision of outsourced customer management, employee care and integrated billing software services. The Company was spun off from its former parent company, Cincinnati Bell Inc. (CBI), in 1998. Convergys focuses on developing long-term strategic relationships with clients in employee and customer intensive industries including communications, technology and financial services as well as governmental agencies. The Company has two reporting segments: (I) the Customer Management Group (CMG), which provides outsourced marketing, customer support services and employee care services; and (II) the Information Management Group (IMG), which provides outsourced billing and information services and software. The Company has developed a base of recurring revenues by providing value-added billing and customer management and employee care solutions for its clients, generally under multiple year contracts.

The emergence of the Internet and other technologies has created additional channels for customer support and employee care. Where companies once provided customer support and employee care through paper or telephone-based care centers, these emerging technologies and shifts in consumer preferences now require support to be offered through multi-channel contact centers. These rapid changes in technology, as well as growing competition and financial pressures, are making it increasingly difficult for companies, particularly in the communications, technology and financial services industries, as well as governmental agencies, to maintain in-house support functions to handle all of their customer management and employee care needs cost-effectively. Companies in these industries as well as many others are increasingly turning to outsourcing providers for cost-effective, high quality customer support and employee care services. In CMG’s multi-channel contact centers, CMG service agents are able to provide customer support and employee care through a full range of services ranging from self-care to chat to click-to-live-agent in addition to telephone-based agent services.

The Company expects that growth of outsourced customer management and employee care services will be driven by the trend of large companies and governmental agencies turning to outsourcers to provide cost-effective, high quality customer support and employee care solutions. Outsourcing of customer management and employee care functions allows companies to focus their internal resources on core competencies. Additionally, outsourcing can provide companies with the following advantages: (I) technologically advanced, scalable systems and software, which enable rapid competitive response; (II) cost savings resulting from economies of scale achieved by leveraging investments in technology and customer service centers; (III) improved time-to-market for new products/services, whether for existing companies or new entrants; and (IV) expertise to target, acquire and retain customers more effectively. The Company also believes that the expansion of offshore capacity, which provides customer management clients with significantly lower costs and a highly educated labor force, will drive growth in the industry.

The Convergys strategy is to leverage its leadership position in the industry to capture the growing demand for outsourced customer support services. Additionally, Convergys will continue to offer its clients the option of offshore services. As evidenced by the recent expansion of its customer contact centers in India and the Philippines, the Company will continue to be at the forefront in identifying new labor markets and operating contact centers in locations around the globe based on client demand.

The communications industry continues to drastically change as a result of deregulation and advancements in technology. Product and service offerings provided by the communications industry have been broadened through recent advances in communication technologies, including Internet telephony, digital subscriber line connections (DSL), wireless application protocol (WAP), wireless fidelity (WiFi) and universal mobile telecommunications systems (UMTS). Deregulation in the United States led to increased competition between communications providers, who now offer multiple or convergent services, including local, long distance, wireless, cable, cable telephony, broadband and Internet. Outside of the United States, especially in Europe, Asia Pacific and Latin America, new communications providers have emerged as markets have opened to competition. Established carriers, who once dominated national markets, now face increased competition from these new entrants.

Clients

CMG

CMG principally focuses on developing long-term strategic outsourcing relationships with large clients in the communications, technology and financial services industries for customer management services and large employers in any industry or government agency for employee care services. CMG focuses on these types of clients because of the complexity of services required, the anticipated growth of their market segments and their increasing need for more cost-effective customer management and employee care services. In terms of Convergys’ revenues, CMG’s largest customer management clients during 2003 were AT&T, AT&T Wireless, Comcast, DirecTV, Microsoft and Sprint PCS. CMG’s largest employee care clients were AT&T, General Electric, Lucent, Pfizer and the State of Florida.

IMG

IMG generally has multiple year contracts with its clients. In many cases, IMG is the client’s exclusive provider of billing services, or the contract requires the client to fulfill minimum annual commitments. IMG’s billing software platforms process billing information for monthly customer statements for approximately 33% of U.S. wireless subscribers. In terms of Convergys’ revenues, IMG’s largest wireless clients are ALLTEL, AT&T Wireless and Sprint PCS.

IMG provides cable and direct broadcast satellite billing services both domestically and internationally. IMG’s cable billing systems also support bundled telephone and entertainment services provided by cable television system operators in the U.S. and Europe. In terms of Convergys’ revenues, IMG’s largest cable clients are Comcast, Cox Communications, Insight Communications, Telewest and Time Warner.

Both of the Company’s segments derive significant revenues from AT&T Wireless.

Competition

The industries in which the Company operates are extremely competitive. The Company’s competitors include: (I) existing clients and potential clients with substantial resources and the ability to provide billing and customer management and employee care capabilities internally; (II) other customer management companies, such as Accenture, APAC Customer Services, Daksh, EDS, SITEL, Sykes, TeleTech Holdings, West Teleservices and Wipro Spectramind; (III) other employee care providers such as Accenture, ADP, EDS, Exult, Fidelity, Hewitt Associates, IBM, Mellon Financial Corporation and Towers Perrin; and (IV) other billing software and/or services companies such as ADC, Amdocs, CSG Systems, DST Systems, Portal Software and SchlumbergerSema (a unit of Schlumberger Limited). In addition, niche providers or new entrants could capture a segment of the market by developing new systems or services that could impact the Company’s market potential.



   


Customers Net Income grew by CVG's Customers Net Profit Margin grew to

64.61 %

16.94 %

• Customers Performance • Customers Expend. • Customers Efficiency • List of Customers


   

Stock Performances by Major Competitors

Year to Date Decrease / Increase
     
UIS   -43.23%    
ACN   -30.41%    
AVGO   -18.11%    
CTSH   -19.79%    
DELL   -27.66%    
HPQ   -7.79%    
IBM   -3.58%    
• View Complete Report
   



Cincinnati Bell Inc.

Assets impairment charges of $44.70 million, widen comany's losses in the fiscal period ending Dec 31 2021

Assets impairment charges of $44.70 million, widen comany's losses in the fiscal period ending Dec 31 2021

Netscout Systems Inc.

Loss on Weak Sales at Netscout Systems Inc in the fourth quarter of 2022 earnings season

In the fourth quarter of 2022 earnings season Netscout Systems Inc slipped into loss of $-0.11 per share compared to $0.15 a year ago and eps fell from $0.64 per share from the previous quarter.

Hfactor Inc.

Deficit Bigger Than a Year Ago but Revenues Unchanged at Hfactor Inc in the financial first quarter of 2022

In the financial first quarter of 2022 Hfactor Inc loss increased of $-0.02 per share compared to $-0.00 a year ago and from $-0.02 per share from the previous quarter.

Advanced Drainage Systems Inc.

Profits Soared by 134.39 % by Advanced Drainage Systems Inc in the fourth quarter of 2022 report

Advanced Drainage Systems Inc delivered very strong results in the fourth quarter of 2022, where Sales soared by 52.81% to $678.19 millions, while company's earnings per share more than doubled by 134.39 % to $0.63 per share, from the same quarter a year ago.

Replimune Group Inc.

Losses Widen but Revenues Unchanged at Replimune Group Inc in the fiscal fourth quarter of 2022

In the fiscal fourth quarter of 2022 Replimune Group Inc increased losses of $-0.60 per share compared to $-0.42 a year ago and increased losses from $-0.57 per share from the previous quarter.






 

Convergys's Segments
 
Communications
 Segment    55.61 % of total Revenue
Technology
 Segment    19.62 % of total Revenue
Financial services
 Segment    6.93 % of total Revenue
Other
 Segment    17.84 % of total Revenue
Total CMG
 Segment    100 % of total Revenue
 
• View Complete Report
  Company Estimates  
  Revenue Outlook
Convergys does not provide revenue guidance.

Earnings Outlook
Replimune Group Inc. does not provide earnings estimates.

 
Geographic Revenue Dispersion
North America 91.59 %
International 8.41 %


       
Economy


Advance Monthly Sales

Consumer Price Index CPI

Producer Price Index PPI

Retail Inventories

Personal Income

Gross Domestic Product GDP

Money Supply

Industrial Production

Productivity

Employment Situation

US International Trade

Factory Orders

Durable Goods

Construction Spending

Housing Starts

Vehicle Unit Sales

Stocks


Event Calendar

BAP's Profile

Stock Price

BAP's Financials

Business Description

Fundamentals

Charts & Quotes

BAP's News

Suppliers

BAP's Competitors

Customers & Markets

Economic Indicators

BAP's Growth

Company Segments

Screening


Stock Performance

Growth Rates

Profitability

Valuation

Dividend

Financial Strength

Efficiency

Largest Companies

Management Effectivness

Industries


At a Glance

Performance

Growth Rates

Profitability

Valuation

Financial Strength

Markets


At a Glance

Stocks

Cryptocurrencies

Sectors & Industries

Commodities

Currencies

Help


Sitemap

Advertise

About us

Glossary


Financial Terms

Technical Analysis

Fundamental Analysis

Energy Terms

Manufacturing Terms

Transportation Terms

Health Care

Insurance Terms

Economy Terms

Hotel & Leisure Terms

CSIMarket Company, Sector, Industry, Market Analysis, Stock Quotes, Earnings, Economy, News and Research.    Copyright © 2022 CSIMarket, Inc. All rights reserved. This site uses cookies to make your browsing experince better. By using this site, you agree to the Terms of Service and Privacy Policy - UPDATED (Read about our Privacy Policy)

Intraday data delayed per exchange requirements. All quotes are in local exchange time. Intraday data delayed 15 minutes for Nasdaq, and other exchanges. Fundamental and financial data for Stocks, Sector, Industry, and Economic Indicators provided by CSIMarket.com
CSIMarket.com 1500 N. University Drive, Coral Springs, FL 33071