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's Customers Performance
IPCC
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's Comment on Sales, Marketing and Customers
We foster agent relationships by providing them with access to our Internet web-based
software applications along with programs and services designed to strengthen
and expand their marketing, sales and service capabilities. Our Internet-based
software applications provide many of our agents with e-signature capabilities
and real-time underwriting, claims and policy information. We believe the array
of services offered to our agents adds significant value to the agents' businesses.
For example, “Easy Street” is our incentive-based program through
which agents receive assistance in critical areas such as training, advertising
and promotion.
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